Refunds
Refunds for our orders are handled under Paddle’s Refund Policy, which we adopt for purchases of the service. Please review that policy for the applicable refund request period, your statutory rights and the refund process.
How to request a refund
Visit paddle.net to request a refund. Provide the email address used at checkout and your order or receipt details so your purchase can be located. Paddle handles payment-related customer service and returns. Applicable consumer rights remain unaffected.
Cancel a subscription
You can cancel future renewals using the subscription management link in your order confirmation or the membership management controls in your account. If you cannot find the link, visit paddle.net for help. Cancelling a renewal and requesting a refund are separate actions; to ask for a refund, follow the process above.
Related policies
See our Terms & Conditions for service and subscription terms, and our Privacy Notice for information about personal data.